FAQs

Troubleshooting

Small dirt particles and debris can cause the hydraulic valves to stick and not function properly. Below are the steps to troubleshoot this problem. The whole process should take around 10 minutes or less.

  1. Disconnect the power connector from one of the valves and press the joystick button (with tractor key in “ON” position if wired to OEM fuse block). You should hear an audible click.
  2. Repeat for the opposite valve. No sound could mean the valve is stuck.
  3. Once the malfunctioning valve is identified, remove the valve from the valve block. 7/8” and 1” wrenches required. You may want to reinstall the solenoid onto the valve and energize while it is out of the valve block to confirm malfunction.
  4. Manually depress the plunger by inserting a fine point sharpie marker (or equivalent) into the end of the valve. Observe the orifice moving from the far groove to the near groove.
  5. Depress the plunger several times. If it is sticking, gritty, or stuck, spray the internal components of the valve with WD40 and/or compressed air to dislodge the debris.
  6. Clean the valve, then lubricate with fresh hydraulic oil.
  7. Reinstall the solenoid onto the valve and energize to confirm functionality.
  8. Reinstall into the valve block and test for functionality. Repeat on the other valve if required.

The male quick disconnect (QD) fittings on the Artillian Hydraulic Diverter Kit P1 & P2 hoses may not engage properly with some OEM female quick disconnect fittings. This could allow fluid to flow into the hydraulic hoses, but not return to the tank on the tractor. Symptoms may include:

  • Grapple (or other attachment) opening / closing for a short period of time and then “locking up”
  • Grapple not functioning at all
  • Tractor dump / curl operation working for a short period of time and then “locking up”
  • Tractor dump / curl operation not functioning at all
  1. Compare the male QD fittings from the Artillian HDK P1 & P2 hoses with the male QD fittings on the original dump / curl hoses removed from the tractor.

  1. If the nipple on the QD fitting poppet valve is larger on the tractor factory QD fitting, then the Artillian HDK kit may not function properly.
  2. Remove the male QD fittings from the Artillian P1 & P2 hoses and from the tractor factory dump / curl hoses.
  3. Replace the male QD fittings on the Artillian P1 & P2 hoses with the male QD fittings removed from the tractor factory dump / curl hoses. Reattach the P1 & P2 hoses to the appropriate female QD fittings on the tractor.
  4. The grapple (or other attachment) and the tractor dump curl functions should now be working properly.

Technical Questions

Our pallet fork frames have been designed to be useful for much more than just pallet forks. No other manufacturer/importer of pallet forks has features that our pallet fork frames have. Our Fork Frame Attachments (2″ Receiver Adapter, 3pt Quick Hitch Adapter, 54 Plow Adapters, Grapple, etc) depend on these unique features to function safely.

Therefore, our Fork Frame Attachments will only work, and are only available, to customers of our pallet fork frames.

The easiest method is to simply lift them up with the fork frame on the tractor, then shift the Modules into place. Then, engage the lock pins on the rear. It takes seconds! Manual lifting is not necessary.

• We make no guarantee of the compatibility of Artillian Hydraulic Diverter kits with third party attachments / implements or Cab enclosures.

• Our Hydraulic Diverter kits are custom designed to fit specific loader models, and we provide the appropriate fittings for Artillian attachments. However, in some cases additional fittings or hoses may be required due to Tractor manufacturer (OEM) variations.

It is common to think that longer forks are always better. But this is not always the case. The kind of work you do with your tractor should guide your selection. The lighter the attachment used on your loader means the more you can lift with it. Because we use only premium strength US made Steel, Artillian attachments have the best Strength-to-Weight ratio in the industry!

Here are a few examples to help.

Reasons for favoring longer fork tines:

  • Lighter weight increases load capacity
  • Moving items like brush piles, stacks of logs
  • Reaching deeper into an enclosed area, like a truck bed
  • Moving large evenly distributed palletized loads needing extra support

Reasons for favoring shorter fork tines:

  • Moving smaller, denser items,
  • Moving loads where the center of gravity can be favored closer to the loader (should be anyway)
  • Tips of tines are easier to control as they are adjusted up and down
  • Ground engagement work (digging/tilling)
  • Building stone walls, patios, and other landscaping work
  • Prying up objects like roots and stones, slabs of concrete or asphalt
  • Working in tight areas, such as around trees, buildings and vehicles
  • Moving heavy loads that require the least amount of dead weight as possible
  • Shorter tines, being lighter, are easier to lift and handle
  • Less storage space required

As a starting point, appropriate fork size would generally be:

  • Subcompact Tractors (Deere 1000 Series): 36″ tines
  • Midframe Tractors (Deere 2000 Series): 42 or 36″ tines
  • Compact Tractors (Deere 3000 & 4000 Series): 42″ tines

The 36″ tines work fine for moving pallets.

There are a few reasons for this.

  1. To keep the system as lightweight as possible whenever the backrest is not needed.
  2. Unlike other brands, our pallet fork frames do not depend on them for stiffness and rigidity.
  3. Visibility is improved without a backrest so it only needs to be mounted when required.
  4. With the Backrest removed, you can lift objects higher up without hitting a low ceiling, such as for stacking your attachments on garage shelving.
  5. With the Backrest removed, you can get generally better access in areas with obstructions, such as pickup truck caps.
  6. Some people don’t see the need for a Backrest and others insist on having one at all times so, it’s optional.
  7. To ship our fork sets by ground parcel services, the backrest must be separate.
  8. With the backrest as a separate component, Artillian forks can be disassembled and easily handled, such as for seasonal storage or for packing into a vehicle for transportation.
  9. Our backrest can always be added later!

Artillian products are the result of extensive investment, engineering and development.  Consequently, our design information is proprietary.

  • Handling loads that are significantly taller than the 22″ tall fork tines and fork frame
  • Moving piles of brush
  • Moving piles of logs
  • Moving an object that needs to be tied down from a high point

Our Pallet Fork Frames are optimized for highest lift capacity and lowest weight. For these reasons, there isn’t a good way to add the features necessary to attach the frame to a 3pt hitch. Our recommendation would be to purchase a dedicated set of 3pt hitch pallet forks.

Sales Questions

When an order is placed on our website, your credit card gets authorized for the order total. We do not actually complete the charge until your order is in the process of being shipped or made ready for pick up.

Aside from you not having to pay for your order until it ships, this also offers us the ability to reduce the amount charged if your actual shipping cost is lower than the amount generated by the website.

We try our best to keep the stock levels on our website up to date at all times.  If something is shown as being “Out of Stock”, rest assured that we are working to replenish the supply as quickly as possible.

The best thing to do is to go ahead and place your order!  We ship items in sequence so the oldest backorders get shipped first in these situations.

If you are concerned about being charged, we do not charge your credit card until your order ships, but you can always choose the “Please Contact Me For Payment” payment type during checkout.  In that case, we will call for your card information when we are about to ship your order.

We manufacture high quality products in a relatively specialized marketplace. Our prices are always kept as low as possible for all items and for all customers. Any available sales prices or other incentives should be shown on our home page. Remember that ordering multiple items will reduce the overall shipping cost per item!

We can readily accept Visa, Mastercard, Discover, American Express credit/debit cards, as well as PayPal through our website or by phone.

Orders can be placed right on our website or we are happy to take your order by phone as well!

Unwanted items returned are subject to a restocking fee which will depend on the condition of product when returned. Items being returned must be unused.

Domestic Orders (Continental US)

You can place an order by simply browsing the website and then clicking the “Add to Cart” button for your desired product.

Enter your Shipping State & Zip Code when prompted and then you will be shown available shipping options. If you would like to know what your final shipping cost will be before placing your order, please see the “International Orders” section to the right.

To add more items to the cart, click Continue Shopping, or you can move on to Checkout.

Upon Checkout, you will have the following payment choices:

Visa | Mastercard | Discover | American Express | Paypal

Enter your credit or debit card number directly and securely

International Orders (Outside of the Continental US)

We greatly enjoy shipping our products to distant places! First, we’ll need to find the best shipping arrangement for you. Please send an email with the following:

  1. Model numbers and quantities of items desired (send screen capture of your shopping cart)
  2. Your country & postal code or zip code
  3. Where you would receive your shipment:
    • Delivery to a business with a shipping dock or forklift
    • Delivery to a business without a shipping dock or forklift
    • Delivery to a residence
    • Pick up at a local shipping terminal
    • Pick up at an international shipping port (specify)
    • Feel free to offer more than one option!

When you are ready, we will provide instructions on how to place your order directly through the website, or we can process the order for you by phone.

A note on credit card purchases

When you place your order on our website, your credit card is only authorized for the amount of the order. We don’t process the charge until your order is being scheduled to ship or to be picked up. This gives us the ability to reduce the amount charged if your actual shipping cost is lower than what the website calculates. We DO NOT have the ability to INCREASE the amount charged.

If you still have questions or if you believe you are experiencing trouble with our checkout system, please contact us.

Shipping Questions

Yes, Artillian is pleased to offer a Customer Pick Up option for anyone wanting to forego shipping charges. When ordering for Pick Up, simply choose that option under shipping and we will contact you with Pick Up instructions. MA State Tax does apply to pick up orders regardless of origin state.

Once we receive your order we will check inventory availability and call/email you to schedule a convenient time for you to come in to get your order.

Now part of Curtis Industries, Artillian is a large manufacturing facility and is not a typical retail location, and has no displays. When arriving, please proceed all the way to the rear of the building where you will see our loading docks. Please bear in mind that Massachusetts state tax applies to all pickups made here in West Boylston, Ma.

• Most truck orders are shipped next day and arrive within 5-7 days.

• Your shipping cost can be determined without committing to purchase.
Simply enter in the items you are interested in along with your full shipping address.
The shopping cart will display your total cost, including shipping.

• Truck orders to residential customers include notification and lift gate service. Please notify Artillian in advance if there are any access related issues i.e. road blocks, narrow bridges etc.

• We invite customers to pick up their orders at the manufacturing plant; however these pickups require an appointment, to ensure availability of items and personnel to assist. Please note: Massachusetts sales tax applies to customer pickups.

• Canadian orders are subject to GST/HST tax and Broker fees. No Duty fees are charged for American made products.

• Generally it costs less to deliver your order to a commercial address with a loading dock.
When requesting a shipment to a freight terminal or commercial business address, please provide the full Name, Address, and telephone no. of the business.

International Orders (Outside of the Continental US)

We greatly enjoy shipping our products to distant places! First, we’ll need to find the best shipping arrangement for you. Please send an email with the following:

  1. Model numbers and quantities of items desired (send screen capture of your shopping cart)
  2. Your country & postal code or zip code
  3. Where you would receive your shipment:
    • Delivery to a business with a shipping dock or forklift
    • Delivery to a business without a shipping dock or forklift
    • Delivery to a residence
    • Pick up at an international shipping port (specify)

When you are ready, we will provide instructions on how to place your order directly through the website, or we can process the order for you by phone.

FedEx allows you to “Customize Delivery”.  When you receive the tracking emails from FedEx, look under the Delivery Options section for the Customize Delivery button. Click on this and you will be shown options that are available to you.

Truck Freight shipments will require someone to take delivery. Alternatively, you can always contact the freight company and request the shipment be held for pickup at their terminal or to discuss other options.

Click on the image below for a delivery estimate for domestic US FedEx shipments. This is the transit time once the shipment is picked up by FedEx. Shipments by USPS and truck freight are similar.

Our products range from less than 1 pound to over 100 pounds. Every order brings unique combinations of products which require the consideration of multiple shipping resources.
Fedex Ground and USPS are both “parcel” services which deliver packages right to your door. Truck freight becomes more cost effective for heavier shipments.

In any case, you will be provided with tracking information by email once the order ships so you will know when it should arrive.

If you would like to check on the cost of freight shipping before ordering, you can call or send an email with the following information:

  1. Product(s) being considered (model numbers and quantities)
  2. Your delivery zip code or country & postal code
  3. Whether you would prefer to receive your shipment via:
    • Delivery to a business with a shipping dock or forklift (the least expensive option for freight shipments)
    • Delivery to a business without a shipping dock or forklift
    • Delivery to a residence
    • Pick up at a local shipping terminal
    • Pick up at an international shipping port
    • Feel free to offer more than one option!

Still have a question?

Please contact us for more information.

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